Press Releases
Newgen Software Recognized in The Customer Service Solutions for B2B Landscape, Q3 2026 | CX Dive
Newgen Software announced its recognition in Forrester's B2B Customer Service Solutions Landscape, Q3 2026 report. The report, authored by Laura Ramos, covers 19 vendors. Newgen emphasizes its view of customer service as part of a larger business process, focusing on AI-driven service orchestration.
Operata launches 'Numéro' release for Genesys Cloud CX
Operata announced the launch of 'Numéro' for Genesys Cloud CX on April 29, 2026. This release provides deeper observability, including CX Copilot and Agent Copilot features, and initiates a design partner program to develop voice bot monitoring capabilities.
London Borough Transforms Customer Service with Centralised Knowledge Management Platform | CX Dive
The London Borough of Barking and Dagenham (LBBD), in partnership with KPSOL, introduces a centralized knowledge management platform that integrates operational guidance scattered across shared drives, documents, and internal systems into a structured, searchable knowledge base, enabling customer service advisors to quickly access accurate information during phone and digital inquiries, thereby enhancing service consistency and staff training outcomes.
Boot Barn Selects Aptos ONE to Power its Next Era of Retail Growth | CX Dive
Aptos, a unified commerce solutions provider, announced on May 6, 2026, that Boot Barn Holdings, Inc. will adopt the Aptos ONE point-of-sale platform across its more than 500 stores nationwide. The retailer aims to streamline IT operations, enhance customer experience, and support large-scale pop-up events through this modern, mobile-first solution. Boot Barn plans to more than double its current store count to 1,200.
Sogolytics Named Among Notable Vendors in the Customer Feedback Management and Analytics Solutions Landscape, Q1 2026 | CX Dive
Sogolytics today announced that it has been recognized as a Notable Vendor in the Forrester Research report, "Customer Feedback Management and Analytics Solutions Landscape, Q1 2026." The report maps the customer feedback management and analytics (CFM&A) field for CX professionals and enterprise buyers, and Sogolytics was included for its focus on industries such as healthcare, financial services, and education, as well as its standout performance in use cases like closed-loop feedback, customer journey understanding, and measuring CX ROI.
Stackable Labs Launches First AI Experience Layer for Customer Service Messaging | CX Dive
Stackable Labs announced on May 14, 2026, the launch of a new platform that allows developers to build rich interactive experiences on Zendesk Messenger, supporting real-time data, two-way workflows, and brand customization. The platform was developed by the agnoStack team and already has multiple partners including Stylo, ShadowRock, and Cordial.
Cloudbeds Introduces Ask Signals, a Conversational AI Interface Built on Unified Hotel Data | CX Dive
Cloudbeds launched Ask Signals on June 8, 2026, a conversational AI interface based on its unified data architecture, Signals, designed to enable hotel teams to quickly access operational, guest, and revenue data insights through natural language interactions. As part of the Cloudbeds Spring Release, early pilot applications are now open.
New Invoca Study Finds Consumers Won't Wait. AI Gives Brands the Speed to Win the Sale. | CX Dive
Invoca's latest research shows that consumers' patience with brand response speed is sharply declining, with 79% of respondents switching to faster-responding competitors. Although AI is deeply embedded in the purchase journey, brands must balance speed and humanization, or they risk revenue loss.
Sogolytics Study: Southwest Leads U.S. Airline CX; Frontier Customers Show Highest Switching Risk | CX Dive
The latest Sogolytics research shows that among the six major US airlines, Southwest Airlines leads comprehensively in customer experience and loyalty, while Frontier Airlines has the highest customer churn risk. Fares drive initial bookings, but service reliability, communication, and issue recovery determine repeat purchase intent.
Avelo Airlines Unveils New Travel Offering from HTS (Hopper Technology Solutions) to Give Customers Added Peace of Mind Ahead of the Busy Summer Travel Season | CX Dive
Avelo Airlines announced on June 17, 2026, the launch of a new travel protection product, Disruption Assistance, powered by HTS (Hopper Technology Solutions), which passengers can opt to purchase when booking tickets on AveloAir.com or the Avelo mobile app. The product aims to provide immediate automated solutions for flight disruptions (typically delays of more than 2 hours on the same day or cancellations), including self-service rebooking on alternative flights or receiving a 100% refund.